Terms of service
Terms of Service
Effective Date: 10/01/2025
Welcome to Australian Ceremonial Cacao! By accessing or purchasing from our online store, you agree to comply with and be bound by the following Terms of Service (TOS). If you do not agree with these terms, please do not use our website or purchase any products from us.
Please review the following carefully.
1. Acceptance of Terms
By using our website and purchasing our cacao products, you acknowledge and agree to these Terms of Service, along with our Privacy Policy and Return Policy (available on the website). These terms are a legally binding agreement between you ("the Customer") and [Your Business Name] ("we", "us", or "our").
2. Products and Availability
We specialize in providing premium cacao products. While we strive to maintain accurate product listings, all products are subject to availability. We reserve the right to limit quantities, and products may be discontinued or unavailable at any time without prior notice.
Product Information:
We make every effort to ensure that the images, descriptions, and prices of our cacao products are accurate. However, we cannot guarantee that the colors, packaging, or descriptions displayed on our site will be entirely accurate due to monitor differences and other technical limitations.
3. Ordering and Payment
When you place an order with us, you are offering to purchase the product(s) under the terms stated here. Your order will only be accepted once we confirm the order and payment details.
Payment Methods:
We accept payment via credit cards, debit cards, and Paypal.
Order Confirmation:
Once your order is confirmed, you will receive an email with an order confirmation number. This is not an acceptance of your order but a confirmation that we have received it.
4. Shipping and Delivery
We ship our cacao products to Australia Domestic and International via Australia Post.
Shipping Time:
We make every effort to ship orders promptly. Delivery times may vary depending on your location and the shipping method selected at checkout. Delivery times are estimates and are not guaranteed. Australia is a very big Country so please be patient and polite.
You will receive a tracking number so that you can keep track of your order.
Risk of Melting:
Cacao products can melt if exposed to heat during shipping or storage. We take precautions to pack your cacao securely, but please be aware that heat exposure during transit is beyond our control. Melted cacao or cacao that has developed cocoa bloom (white streaks on the surface) is not considered defective and does not qualify for a return or refund.
Damaged Items:
If your package arrives damaged due to courier mishandling, please contact us immediately within 48 hours of receiving your order. We will work with you to resolve the issue by offering a replacement or refund, depending on the circumstances.
5. Returns and Refunds
Cacao Products:
Due to the perishable nature of our cacao products, we cannot accept returns for melted cacao or cacao that has developed cocoa bloom during transit. These are natural occurrences and do not affect the quality or taste of the cacao.
Damaged or Incorrect Orders:
If you receive a damaged or incorrect order, please contact us within 7 days of receipt. We may request photos of the damaged item(s) and packaging for verification. Once confirmed, we will provide a replacement or refund as applicable.
For more details, please refer to our [Return Policy].
6. Customer Responsibilities
As a customer, you agree to:
- Accurate Information: Provide accurate and complete information when placing an order, including your shipping address, payment details, and any other relevant information.
- Use Products Properly: Follow any instructions for proper storage and handling of cacao products to ensure their quality.
- Legal Compliance: You agree to comply with all applicable laws when using our products and website.
7. Limitation of Liability
We make every effort to ensure that the products we sell are of the highest quality. However, we cannot be held responsible for any adverse reactions or damages that result from the misuse or mishandling of our products.
In no event shall Australian Ceremonial Cacao be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use or inability to use the products, even if we have been advised of the possibility of such damages.
8. Intellectual Property
All content on this website, including product descriptions, images, logos, and designs, is the property of Australian Ceremonial Cacao and is protected by intellectual property laws. You may not use, reproduce, or distribute any of our content without prior written consent.
9. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Changes to the Terms of Service
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page, and the updated date will be reflected at the top of this page. It is your responsibility to review these terms periodically to stay informed of any updates.
11. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of [your country or state], without regard to its conflict of law principles. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in [your jurisdiction].
12. Contact Us
If you have any questions or concerns about these Terms of Service or your order, please contact us at:
Australian Ceremonial Cacao Pty Ltd
Email: leena@australianceremonialcacao.com
Phone: 0406621700
Website: www.australianceremonialcacao.com
By purchasing from our store, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.